Privacy Policy

This Privacy Policy explains how Lucky Bull collects, uses, stores and shares personal information when you create an account, play games, place bets, or otherwise interact with our online casino and sportsbook. We take privacy seriously and describe below the types of information we collect, how we use it, how we protect it, and the choices you have as a player in Canada.

Types of data we collect

Personal data

When you register an account we collect personal details such as your full name, date of birth, email address, mobile number, residential address, and government-issued ID information for verification. We also collect payment details necessary to process deposits and withdrawals, subject to applicable verification checks.

Technical data

We collect device and technical information including IP address, device identifiers, browser type, operating system, language, and geolocation data used to confirm regional availability. We also log activity data such as pages visited, games played, session timestamps and in-game events to help operate the service and improve performance.

Transactional data

Transactional records include deposits, withdrawals, betting history, bonus activity, game results, account balance changes, and communications about payments or disputes. This information is required for account management, compliance, and payment reconciliation.

How we use your information

We use personal and technical data to create and manage your account, process payments, carry out identity verification (KYC), prevent fraud, and comply with legal and regulatory requirements. Transactional data supports customer service, dispute resolution and responsible gambling measures. We also use aggregated, anonymized data for analytics and service improvement.

Data protection practices

Your information is stored securely using industry-standard encryption and access controls. We limit access to personal data to authorised employees and third-party service providers who need the data to perform their services. We maintain administrative, technical and physical safeguards designed to protect information against loss, theft and unauthorised access.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to provide core site functionality, remember preferences, measure site performance and personalise content. Third-party analytics and advertising partners may also drop cookies. You can manage cookie preferences through your browser settings or our cookie control tool, but disabling some cookies may affect site functionality.

Information sharing and third parties

We may share your information with service providers such as payment processors, identity verification vendors, fraud prevention partners, customer support providers, analytics vendors and regulatory authorities where required. We do not sell your personal information. Transfers to service providers outside Canada may occur and will be managed with appropriate safeguards.

User rights

Subject to applicable law, you have the right to access, correct or request deletion of your personal data, restrict or object to certain processing, and withdraw consent where processing is consent-based. Some requests may be limited for legal or compliance reasons, for example where retention is required for fraud prevention or tax purposes.

Access, correction and deletion

To exercise your rights or update your information, contact our privacy team at [email protected]. We will respond to verifiable requests and provide information about the steps required to complete a request.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with an updated effective date. Continued use of Lucky Bull after changes are posted constitutes acceptance of the revised policy.